General Information (Term & Condition)

Please read carefully below terms and conditions when you make a reservation. Any unclear information or should you need any further clarification, please do not hesitate to drop your email to us, and we will more than happy to be your assistant.

Reservation Procedures
Your reservation will proceed if you completely fill in our reservation form. You will receive a reply within 2 x 24 hours. if your reservation can not be confirmed our staff will inform you and offer an alternative suggestion.

Confirmation Slip, Performa Invoice
We will send your Confirmation Slip and Performa Invoice by e-mail or facsimile when your reservation is already confirmed. (Please print this confirmation slip and bring together with you). Our office will send the original voucher to the respective hotel.
Note: Please mention your Confirmation Slip if you have any other inquiry such as Optional or Package Tours or any other arrangement.

Payment
Full payment will be collected upon arrival in Pangkalan Bun,  you will receive the orignal invoice from our company

By Bank Transfer
50% deposit payment has to be made in advance prior to arrival through Borneo Hijau Persada by Bank transfer (additional fee 10 % from total amount) and balance payment will be collected upon arrival with these conditions:
1. 14 days prior arrival at Low season
2. 30 Days prior arrival at High Season (July - September)
3. 60 days prior arrival at Peak Season (20 December - 10 January)

High Season Policy
Surcharge only for accommodation will be required on high season (period 01 July, 31 September) & peak season (period 20 December 10 January)

Cancellation And Refund
Any cancellation made within 14 days during normal season, 30 days on high season and 45 days on peak season prior to the arrival date, a cancellation fee will be applied. The fee will be charged to your credit card. Early check out will be charged one night room value during low season and will be charged full night reserved during high and peak season. No refundable for any unused service.

Travel Documents
Each traveler shall be responsible for obtaining the appropriate visa (s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of passports with at least six months validity beyond anticipated return date and have proof of onward journey, either return of through tickets. Please read carefully visas regulation at general information.

Law Of Agreement
The laws of the Republic of Indonesia shall govern this agreement. Any claim or legal action arising relating this agreement, the regulations of the Republic of Indonesia shall rule.

Additional Terms
Additional Terms and Conditions may apply to reservation, purchase of services and other uses of portion of this site and you agree to abide by such other Terms and Conditions.

Force Majeure
Includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, governmental regulations, communication or utility failures, fire, adverse weather conditions, level of water in rivers, labor disputes or disturbances, material shortages or rationing, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company's control.

Communication
Mostly our communication through email, please make sure your email is correct or in case we need your telephone or facsimile, please supply us.

Flight reservation and Luggage:
To reserve air flight ticket, please to advise us your name/s at least a week before. You can catch flight from Semarang, (Surabaya,Jakarta or Semarang daily flight). Most of the flight between Kalimantan is only allowed 10Kg, bigger airplane allowed until 35Kg for the luggage.
Boat:
It is prepared for special tourist boat, for our trip at Borneo Safari Tour package, the boat is very comfort and it’s called “KLOTOK” with 2,5m and 12m and maximum 5 persons for stay over night on boat Program.
Hotel/Lodge:
In our package (Borneo Safari Package), there are three accommodations as mentioned bellow:
1. Rimba Orangutan Eco Lodge: Provide 35 rooms and divided to be three kinds of room, from air-conditioning room with hot and cool shower until room with ceiling fan and cool shower only (Price from US$ 95 – US$ 50).
2. Pangkalan Bun’s Hotels: is a transit hotel, the price from (US$ 60 – US$ 45) and in our package we use this hotel for Dayak Adventure Package
Please read carefully:
The packages are excluded incurred due to causes beyond our control (force major) and Borneo Safari Tour does not cover delay or flight cancellation. We will assist in the rescheduling & organizing suitable accommodation.

angkalan Bun airport, you will be picked up by our staff then take you to Kumai for board on the boat..

 
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